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Privacy Policy

EGS SA — Last updated: 04/03/2026

1. Data Controller

EGS SA Registered office: 22, avenue du 31 août 1942, 9516 Wiltz, Luxembourg Luxembourg R.C.S.: B32390 VAT: LU 22885637 Establishment authorisation: No. 00140683 / 3 Contact / GDPR: egssa.info@gmail.com

2. Data collected

A) Contact form

• Last name • First name • Email address • Phone number • Institute name (optional) • City (optional) • Free message

B) Browsing the site (cookies/trackers)

Subject to your consent (see Cookie Policy), we use: • Google Tag Manager • Google Analytics (GA4) • Microsoft Clarity

3. Purposes and legal bases

A) Responding to your requests via the form

Purpose: to respond to your message, contact you back, qualify your need and, where applicable, prepare a quote or appointment. Legal basis: pre-contractual measures taken at your request and/or legitimate interest.

B) Sending a confirmation email

Purpose: to confirm receipt of your request. Legal basis: legitimate interest (good relationship management) and/or pre-contractual measures.

C) Audience measurement and site improvement (GA4 / Clarity)

Purpose: statistics, usage analysis, improvement of site content, ergonomics and performance. Legal basis: your consent, collected via the cookie banner.

4. Data recipients

Your data is intended for EGS SA and may be accessible, on a strictly necessary basis, to: • Authorised internal staff (support, sales). • Our technical service providers for hosting, maintenance, security, email sending and audience measurement. Contact form: information is transmitted by email to egssa.info@gmail.com. Hosting: Google Cloud Platform. Analysis tools (after consent): Google Analytics (GA4) and Microsoft Clarity via Google Tag Manager.

5. Transfers outside the EEA

Some service providers (notably Google, Microsoft) may process data from countries outside the European Economic Area. Where this is the case, EGS SA puts in place appropriate safeguards recognised by the GDPR (standard contractual clauses and/or other mechanisms offered by providers).

6. Retention periods

• Contact form: 12 months after the last contact, unless a legal obligation or contractual relationship exists. • Browsing data (GA4/Clarity): in accordance with the durations indicated in the Cookie Policy, and only after consent.

7. Your rights

Under the GDPR, you have the following rights: access, rectification, erasure, restriction, objection, portability, as well as the withdrawal of your consent (cookies) at any time. To exercise your rights: egssa.info@gmail.com We may request an element to verify your identity.

8. Complaint to the supervisory authority

If you believe your rights are not being respected, you can lodge a complaint with: CNPD — National Commission for Data Protection (Luxembourg) — www.cnpd.lu

9. Security

We implement reasonable technical and organisational measures to protect your data (access control, rights management, updates, backups, etc.). Important: form information is transmitted by email. We recommend using a strong password and enabling two-factor authentication (2FA) on the receiving email account.

10. Cookies

To learn more about the use of cookies and manage your preferences, please consult our Cookie policy.

11. Contact

For any questions regarding this policy: egssa.info@gmail.com